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FreePBX won't connect to softphone

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@hcope wrote:

FreePBX 13.0.190.19
CentOS

I have a hosted PBX with Vitelity and have configured routes and trunks. The dashboard shows that 2 trunks are online and occasionally that there are active calls. The calls are forwarded to my cell since the PBX isn't working. I have downloaded X-Lite and Yate Client to test the phones but neither one will connect to the PBX. Yate just continuously says, "connecting" and nothing happens. If I try to make a call it just hangs up immediately. I have white listed my office and home IP addresses and experience the same issue, in my mind ruling out a network config issue?

I am somewhat at a loss here and need some help or guidance. I am new to FreePBX but had previously setup an incrediblePBX on a cloud at cost server, unfortunately the server proved to be too unreliable. I hope I have given enough information; if I have not, please let me know what you need and i'll get it for you.

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