Cisco 8851 2 extensions

I am running FreePBX 16.0.40.7 and having a problem with a Cisco 8851 (pjsip and tls) when trying to add a 2nd extension on the phone. If I do 1 extension it is fine and I have 4 8851s registered this way.

The 2 extensions were previously on a Cisco 7970 that died. That phone was setup as pjsip and not using TLS. Both extensions worked fine. Here is the old sepmac.cnf.xml for the 7970.

<sipLines>
        <line button="1">
 	<featureID>9</featureID>
 	<featureLabel>5555</featureLabel>
 	<proxy>USECALLMANAGER</proxy>
 	<port>5062</port>
 	<name>5555</name>
 	<displayName>Telluride</displayName>
 	<autoAnswer>
		<autoAnswerEnabled>2</autoAnswerEnabled>
 		</autoAnswer>
 <callWaiting>3</callWaiting>
 <authName>5555</authName>
 <authPassword>password</authPassword>
 <sharedLine>false</sharedLine>
 <messageWaitingLampPolicy>3</messageWaitingLampPolicy>
 <messagesNumber>*97</messagesNumber>
 <ringSettingIdle>4</ringSettingIdle>
 <ringSettingActive>5</ringSettingActive>
 <contact>5555</contact>
 <forwardCallInfoDisplay>
 <callerName>true</callerName>
 <callerNumber>false</callerNumber>
 <redirectedNumber>false</redirectedNumber>
 <dialedNumber>true</dialedNumber>
 </forwardCallInfoDisplay>
	  </line>
  
	<phoneLabel>Telluride</phoneLabel>
 		<line button="2">
 	<featureID>9</featureID>
 	<featureLabel>7760</featureLabel>
 	<proxy>USECALLMANAGER</proxy>
 	<port>5062</port>
 	<name>7760</name>
 	<displayName>VMware</displayName>
 	<autoAnswer>
		<autoAnswerEnabled>2</autoAnswerEnabled>
 		</autoAnswer>
 <callWaiting>3</callWaiting>
 <authName>7760</authName>
 <authPassword>password</authPassword>
 <sharedLine>false</sharedLine>
 <messageWaitingLampPolicy>3</messageWaitingLampPolicy>
 <messagesNumber>*97</messagesNumber>
 <ringSettingIdle>4</ringSettingIdle>
 <ringSettingActive>5</ringSettingActive>
 <contact>7760</contact>
 <forwardCallInfoDisplay>
 <callerName>true</callerName>
 <callerNumber>false</callerNumber>
 <redirectedNumber>false</redirectedNumber>
 <dialedNumber>true</dialedNumber>
 </forwardCallInfoDisplay>
 	  </line>
      </sipLines>

Here is the 8851 config that just will not work when 2 lines are present. It will error out on registering ext 7760 with a failed to authenticate. It’s not a password because if I take the second extension out of the XML, it will authenticate just fine. I rea that the 2nd line shouldnt have an authname or auth password. For secondary lines, do not include <authName > and <authPassword > as the phones only support one set of credentials. I don’t find that to be the case because the 7960 could have 2 sets of credentials.

<sipLines>
        <line button="1" lineIndex="1">
           <featureID>9</featureID>
           <featureLabel>7760</featureLabel>
           <name>7760</name>
           <displayName>Jeff</displayName>
           <contact>7760</contact>
           <proxy>USECALLMANAGER</proxy>
           <port>5061</port>
           <autoAnswer>
           <autoAnswerEnabled>0</autoAnswerEnabled>
           </autoAnswer>
           <callWaiting>3</callWaiting>
           <authName>7760</authName>
           <authPassword>password</authPassword>
           <sharedLine>false</sharedLine>
           <messageWaitingLampPolicy>3</messageWaitingLampPolicy>
	   <messageWaitingAMWI>1</messageWaitingAMWI>
           <messagesNumber>*97</messagesNumber>
           <ringSettingIdle>4</ringSettingIdle>
           <ringSettingActive>5</ringSettingActive>
           <forwardCallInfoDisplay>
              <callerName>true</callerName>
              <callerNumber>false</callerNumber>
              <redirectedNumber>false</redirectedNumber>
              <dialedNumber>true</dialedNumber>
           </forwardCallInfoDisplay>
			<maxNumCalls>4</maxNumCalls>
			<busyTrigger>2</busyTrigger>
		</line>	
		<line button="2">
           <featureID>9</featureID>
           <featureLabel>5555</featureLabel>
           <name>5555</name>
           <displayName>Telluride</displayName>
           <contact>5555</contact>
           <proxy>USECALLMANAGER</proxy>
           <port>5061</port>
           <autoAnswer>
           <autoAnswerEnabled>0</autoAnswerEnabled>
           </autoAnswer>
           <callWaiting>3</callWaiting>
           <authName>5555</authName>
		   <sharedLine>false</sharedLine>
           <messageWaitingLampPolicy>3</messageWaitingLampPolicy>
	   <messageWaitingAMWI>1</messageWaitingAMWI>
           <messagesNumber>*97</messagesNumber>
           <ringSettingIdle>4</ringSettingIdle>
           <ringSettingActive>5</ringSettingActive>
           <forwardCallInfoDisplay>
              <callerName>true</callerName>
              <callerNumber>false</callerNumber>
              <redirectedNumber>false</redirectedNumber>
              <dialedNumber>true</dialedNumber>
           </forwardCallInfoDisplay>
			<maxNumCalls>4</maxNumCalls>
			<busyTrigger>2</busyTrigger>
		</line>	
	</sipLines>

If I try the XML without the extension 5555 having credentials I will get:

[2024-05-06 20:35:09] NOTICE[11745] res_pjsip/pjsip_distributor.c: Request ‘REGISTER’ from ‘sip:5555@freepbx.fqdn’ failed for ‘10.10.15.116:49367’ (callid: 042ae206-9bf00017-0a03c789-563e0214@10.10.15.116) - Failed to authenticate
2770 [2024-05-06 20:35:09] NOTICE[26852] res_pjsip/pjsip_distributor.c: Request ‘REGISTER’ from ‘sip:5555@freepbx.fdqn’ failed for ‘10.10.15.116:49367’ (callid: 042ae206-9bf00017-0a03c789-563e0214@10.10.15.116) - Failed to authenticate
2771 [2024-05-06 20:35:09] NOTICE[20990] res_pjsip/pjsip_distributor.c: Request ‘REGISTER’ from ‘sip:5555@freepbx.fqdn’ failed for ‘10.10.15.116:49367’ (callid: 042ae206-9bf00017-0a03c789-563e0214@10.10.15.116) - Failed to authenticate
2772 [2024-05-06 20:35:09] NOTICE[15690] res_pjsip/pjsip_distributor.c: Request ‘REGISTER’

Adding crednetails to the 2nd extension and line 7760 will error out like the above log and 5555 doesn’t anything or register.

I am at a loss here. Like I said, I changed the physical phone and switched to TLS for both extensions. PJSIP was always in play and with 1 extension it works just fine.

Jeff

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