I have a customer that does not have voicemail on all extensions. When they reject a call on an extension that does not have an active voicemail, the call simply hungs up. Is there a way to “divert” the rejected so that the call is sent to another voicemail ?
If I change the “Mailbox” setting in the advanced tab of the extension options to something like 201@device, would the rejected call be transfered to the 201 voicemail ?
Or maybe do I have to change the “Optional Destinations” to point to another extension’s voicemail ? I’m just not sure what scenario would apply (No Answer, Busy, Not reachable)
Thanks
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