I made sure to do a lot of digging and searching before coming to ask this and came up empty.
We used to use a Cloud hosted PBX/Sip Provider (VoipStudio) which gave us like, no functionality the way FreePBX does - so we made the switch. Everything works great except our CID.
A call comes in, it displays the number just fine - but when we were cloud hosted it would display an actual “name” with the phone number. Not to give away too much of where I work, but if BAE Systems would call (and they were NOT a contact on my phone) it would say the number and under it “BAE Systems”. Now its ONLY the number.
Secondly, we liked the prefix CID for ring groups so when someone calls in and selects the ring group, those employees can already know what the call MIGHT entail (Sales, Engineering, Accounting, etc) So i set that up in the Ring Groups to have the CID prefix…but it only works if the inbound number is NOT in our contacts (locally to the phone). What are the fixes to things like this?
I know from reading around, the more information, the better - so im running FreePBX17 (im not sure what version of Asterix but its the latest version) and were using Fanvil desktop phones.
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