We are using Mitel M5360 phones and by default they have a transfer button at the top when on a call that we can press and transfer a call to another extension however it just sends it off right away. I need to configure “warm transfer” where the call is placed on hold, the other party is rung and you can talk to them and make sure they are ready for the call before sending it through. We also need to be able to resume/take back the call if the other party is not able to take the call.
We are running these version of PBX software:
PBX Version:16.0.40.11
PBX Distro:12.7.8-2306-1.sng7
Asterisk Version:18.20.2
I think I can accomplish this via programmable buttons as the * dial codes but I have tried and cannot exactly figure it out. If anyone can assist it would be greatly appreciated.
-Jordan
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