We currently utilize the ClearlyAnywhere Mobile Application for several users, who also have a deskphone.
To allow selective call forwarding, easier management, and to avoid conflicts these users have a deskphone extension along with a ClearlyAnywhere specific extension, which has been working perfectly for our use case.
An example scenario: Ben has main/deskphone extension 100. The extension utilized by ClearlyAnywhere Mobile is 1002. The voicemail box for extension 1002 is “100@device” and the CID number alias for extension 1002 is “100”, allowing extension 1002 to masquerade and accept voicemail as extension 100.
I would like the voicemail button in ClearlyAnywhere to dial the user’s main extension voicemail, but appears to simply dial *97, which would redirect to the mobile extension mailbox which does not exist. I can rewrite within the ClearlyAnywhere app so *97 rewrites to *98100, but this would need to be done on each users mobile device.
What would be the best method to redirect *97 to *98DESKEXTEN for these specific users with both a desk and mobile extension? Unless I am missing something simple, I would think a custom dialplan/extension would be able to filter based on extension and redirect where appropriate.
I have located bits and pieces of instruction, but nothing that ties the entire picture together.
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