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Distorted Voicemail prompts on Mitel 5xxx Desksets

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@jpowell512 wrote:

We are using mostly Mitel 5330, 5340, 5220 and 5212 desksets as we replaced a Mitel PBX with FreePBX. My issue is when calling voicemail, somewhere in between prompt (usualy a number, IE you have three… after the 3 all audio following is bad) recordings the audio will get very distorted. This does not happen on other brand phones (yealink is the other flavor I have a few around the office) or when dialing into voicemail from an outside line. I am running FreePBX 13.0.192.19 with Asterisk version 13.18.0.

I have played with codecs with no luck and tried different system recordings. It seams like the EN-British does not cause the distortion, but I get the feeling it occurs when a voice recording exceeds a volume level? Has anyone else experienced this and been able to determined the cause/resolution?

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