Calls coming in on 2nd line on soft phone

@fabbobabbo wrote:

Hi,

We have several soft phones at our callcenter for our agents. When we have a lot of traffic, sometimes the 2nd line rings. The 2nd line should only be used for transferring calls (attended transfers) because our agent software gets really confused when 2 lines are ringing simultaneously. Is there a general feature to disable incoming calls on more than one line on (soft) phones? Either to restrict incoming calls to only one line, or to disable incoming calls on 2nd line.

Thanks,
Janne

Posts: 2

Participants: 2

Read full topic