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Need help with a CDR Report

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@striker495 wrote:

I need some help under standing what “Background” in the App means.

The situation is that one of my location ad an alarm go off and the alarm company called the location with no answer. they stated that they were on the line for 54 seconds.My records don’t show that.

when I asked them to place a test call back they had no issue talking with anyone.

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