Quantcast
Channel: FreePBX - FreePBX Community Forums
Viewing all articles
Browse latest Browse all 17460

Route based on current queeue hold time

$
0
0

@dannyprecise wrote:

I see we can route to full destination based on X amount of callers in the queue.

Can we do that if caller A tries to go to Queue 123 but and route them elsewhere if the longest current hold time is greater than X minutes?

I dont want them to wait 5 mins on hold then route them elsewhere I want it to see there is a long hold time and route before wasting their time.

Posts: 1

Participants: 1

Read full topic


Viewing all articles
Browse latest Browse all 17460

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>