@bmartindcs wrote:
One of my clients has a FreePBX system that is experiencing audio artifacts. Those audio artifacts only occur while you are calling their main queue. There are no issues during the preceding IVR, nor during the call itself, nor if you are put on hold later.
I have found what seems to be the trigger, and that’s when the members (about 20) are added as dynamic members. If I modify the queue and put them as static members this behavior does not happen.
Normally ALL of the members are dynamic, but I have also tried leaving one static and the rest dynamic and that made no difference.
This ONLY happens WHILE you’re calling the queue, and seems to be “worse” during the 1/2 second before someone actually answers the call. Once someone answers it, there is no audio artifacts at all. Prior to getting into the queue, the IVR recordings have no audio artifacts either.
I have tried changing the Queue to play hold music instead of ring, and that made no difference, same problem.
If you are otherwise talking to someone and they put you on hold (same hold music) there is absolutely zero audio artifacts while on hold, NOR when they pick up the phone again.
Kind of at a loss here as to what would cause this. Thoughts?
FreePBX 14.0.5.25
Asterisk 13.22.0
Queues 14.0.2.23 (NOT Queues Pro).
Using PJSIP for endpoints and sip trunks
System is dual core xeon, 4gb ram on SSD and otherwise works fine.
System supports 23 extensions with light call volume
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