@brickhost wrote:
I have a call queue setup and working properly with the least recent ring strategy, all agents are dynamic.
The issue I've run into is that agents will not logout when they step away from their phones, and they therefore miss calls periodically. When that happens the call goes to voicemail.
Is there a way to get the call to ring the other agents who are logged in rather than going to voicemail?
I thought that could be accomplished by setting the retry value to 2 seconds under Timing & Agent Options, but it's not ringing the other agents.
Can anyone point me in the right direction? I am open to changing the ring strategy if needed.
Thanks for your help!
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