@DrFunn1 wrote:
I am new to FreePBX and have used it for a simple small office setup with a dozen Sangoma phones. An IVR has been set up to require any inbound calls to press a “0” to get through to the reception ring group, in an attempt to reduce annoyance calls, which has worked well.
Unfortunately, inbound callers complain intermittently of pressing “0” and looping back to the IVR at least once before either 1) getting to the reception ring group or 2) being hung up on. I have wireshark gathered for both expected and unexpected IVR behaviors, and a verbose Asterisk log during a recent “0” double loop test call.
What config files should I investigate to understand why the problem is intermittent?
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