@comtech wrote:
Hello,
First-time poster...
Running FreePBX13.0.188.8 with all modules updated to latest.
I am attempting to use the Callback application, and it does work for callback (i.e. calls back after the specified period of time), except I want to take it one step further. I want to give the user/caller a chance to input an alternate number to receive a callback on (rather than the CID they are calling from). The callback would direct them to an IVR for further routing.
Desired Flow: Prompt user for callback number> collect digits> read digits to caller> press 1 to confirm> hangup> callback period reached> calls user on confirmed number.
Is this possible using the Callback application?
Is it possible using a combination of any of the applications (I've purchased the entire commercial module set)?
Thanks for any insight you can provide. Looking forward to getting to know the community.
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