After Agent Transfers a call they remain Busy

@nortyuk wrote:

Current Asterisk Version: 13.11.2
FreePBX 13.0.188.8

We have a couple of queues setup with dynamic agents. If they receive a call and then transfer it to another extension, they remain busy until the call is completed.

The only way they can take another call in the queue is to manually grab it using FOP.

From what I have read online, other people have had this issue.

Is there a known fix?

Thanks

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