@BrianCombs wrote:
Hello. Forgive me for not knowing where to put this or how to ask, but can someone help lead me in the correct direction.
I want to setup a system where when a user chooses a specific option on an IVR, I get a notification. The notification can be a variety of things, but email would be my first choice.
I want to prompt the user to opt to receive a text message link to go to our website portal instead of holding for a CSR. If I can get an email, I can have my SMS program send out a text and then I can hang up the call.
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