@awhite wrote:
Hi everyone,
I've recently taken over as the FreePBX admin for my company and I'm running into an issue with one of our queues. We're running FreePBX v. 13.0.192.18.
When a caller dials our main line, they hit an IVR menu with two options: 1 for sales and 2 for support. Both options link to time conditions. The only difference between the two time conditions is which queue the call should be routed to.
The two queues are also configured nearly identically. They are both static agent queues and the only difference between them is which agents (extensions) are included.
The sales queue only rings one of the three extensions that are included in the configuration. It should ring to all three extensions.
I'm not sure how to troubleshoot our configuration to determine the root cause of the issue. Any guidance that you can give me on next steps would be greatly appreciated!
Thanks in advance for your help.
Best,
Alex
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