@mitterhuemer wrote:
Hello Community,
By one of our customers happened a strange thing with faxing. Maybe someone can help...
When i installed the FAX Adapter (Cisco SPA112), i sent some test FAX and everything worked.
The customer sends Fax everyday to the same number which works perfect.Now the strange thing...
The customer has also other companies where he sends Fax only sometimes. The Company accepts the FAX and the customer got an OK, that the fax was sent successfully.But the receivers say they dont got any fax.
. They tried it more often but the Fax did not come over. But the FAX machine (It is a Brother Fax) everytime has successfully sent the fax.
So i said to the customer he should send us a Fax, but this works everytime. Only with the other companies they dont come over. The customer sends fax over years to them, and this worked in the past before switching to Voip.
I dont know what this can be the problem. Maybe it helps to try a Grandstream Adapter instead of the Cisco?
. They tried it more often but the Fax did not come over. But the FAX machine (It is a Brother Fax) everytime has successfully sent the fax.Posts: 7
Participants: 3