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IVR not waiting for 3 digits extension - goes right through the IVR selector

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@MacsOffice wrote:

I have the IVR all set with options 1 - 8. The extensions are all 2xx (3 digits) . All seems fine to me.
I cant seem to get the delay right to reproduce this, but the complaint I hear is that “every” time someone direct dials an extension - choice #2 of the IVR is selected instead.
Its obviously grabbing the first digit and running with it. I recall there is a “wait for more key presses” kind of setting somewhere, is that what I am looking for and where is it?

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