@paultgreen wrote:
Since updating to IVR module version 14.0.3 we have noted that more often than not calls on the DDI which routes to our IVR menu are being terminated without the initial announcement being played. Occasionally (very occasionally) a call will get through to the IVR and be able to interact with it the normal way.
As a temporary fix, I’ve diverted the inbound route to the queue that is called by this IVR on timeout, this is not ideal, as the option to allow staff to speed-dial in to a staff menu is no longer there.
In case there was corruption in the IVR setting, I’ve tried creating a second IVR with the same settings, and it also disconnects calls.
Any pointers as to where to look in order to debug this would be appreciated.
Versions:
Asterisk: 13.22.0
FreePBX: 12.7.5-1807-1.sng7 / 14.0.3.19
IVR: 14.0.3
Log extract (anonymized):
[2018-10-02 22:24:01] VERBOSE[12342][C-00000003] netsock2.c: Using SIP RTP TOS bits 184 [2018-10-02 22:24:01] VERBOSE[12342][C-00000003] netsock2.c: Using SIP RTP CoS mark 5 [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:1] Set("SIP/Orbtalk-Trunk-00000004", "__DIRECTION=INBOUND") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:2] Gosub("SIP/Orbtalk-Trunk-00000004", "sub-record-check,s,1(in,441231231231,yes)") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:1] GotoIf("SIP/Orbtalk-Trunk-00000004", "0?initialized") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:2] Set("SIP/Orbtalk-Trunk-00000004", "__REC_STATUS=INITIALIZED") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:3] Set("SIP/Orbtalk-Trunk-00000004", "NOW=1538519041") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:4] Set("SIP/Orbtalk-Trunk-00000004", "__DAY=02") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:5] Set("SIP/Orbtalk-Trunk-00000004", "__MONTH=10") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:6] Set("SIP/Orbtalk-Trunk-00000004", "__YEAR=2018") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:7] Set("SIP/Orbtalk-Trunk-00000004", "__TIMESTR=20181002-222401") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:8] Set("SIP/Orbtalk-Trunk-00000004", "__FROMEXTEN=unknown") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:9] Set("SIP/Orbtalk-Trunk-00000004", "__MON_FMT=wav") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:10] NoOp("SIP/Orbtalk-Trunk-00000004", "Recordings initialized") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:11] ExecIf("SIP/Orbtalk-Trunk-00000004", "0?Set(ARG3=dontcare)") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:12] Set("SIP/Orbtalk-Trunk-00000004", "REC_POLICY_MODE_SAVE=") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:13] ExecIf("SIP/Orbtalk-Trunk-00000004", "0?Set(REC_STATUS=NO)") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:14] GotoIf("SIP/Orbtalk-Trunk-00000004", "2?checkaction") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx_builtins.c: Goto (sub-record-check,s,17) [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@sub-record-check:17] GotoIf("SIP/Orbtalk-Trunk-00000004", "1?sub-record-check,in,1") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx_builtins.c: Goto (sub-record-check,in,1) [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [in@sub-record-check:1] NoOp("SIP/Orbtalk-Trunk-00000004", "Inbound Recording Check to 441231231231") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [in@sub-record-check:2] Set("SIP/Orbtalk-Trunk-00000004", "FROMEXTEN=unknown") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [in@sub-record-check:3] ExecIf("SIP/Orbtalk-Trunk-00000004", "12?Set(FROMEXTEN=447762123456)") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [in@sub-record-check:4] Gosub("SIP/Orbtalk-Trunk-00000004", "recordcheck,1(yes,in,441231231231)") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:1] NoOp("SIP/Orbtalk-Trunk-00000004", "Starting recording check against yes") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:2] Goto("SIP/Orbtalk-Trunk-00000004", "yes") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx_builtins.c: Goto (sub-record-check,recordcheck,9) [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:9] ExecIf("SIP/Orbtalk-Trunk-00000004", "0?Return()") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:10] Set("SIP/Orbtalk-Trunk-00000004", "__REC_POLICY_MODE=YES") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:11] Goto("SIP/Orbtalk-Trunk-00000004", "startrec") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx_builtins.c: Goto (sub-record-check,recordcheck,16) [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:16] NoOp("SIP/Orbtalk-Trunk-00000004", "Starting recording: in, 441231231231") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:17] Set("SIP/Orbtalk-Trunk-00000004", "AUDIOHOOK_INHERIT(MixMonitor)=yes") in new stack [2018-10-02 22:24:01] ERROR[16277][C-00000003] pbx_functions.c: Function AUDIOHOOK_INHERIT not registered [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:18] Set("SIP/Orbtalk-Trunk-00000004", "__CALLFILENAME=in-441231231231-447762123456-20181002-222401-1538519041.10") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:19] MixMonitor("SIP/Orbtalk-Trunk-00000004", "2018/10/02/in-441231231231-447762123456-20181002-222401-1538519041.10.wav,abi(LOCAL_MIXMON_ID),/var/lib/asterisk/bin/emailrecording.sh ^{TIMESTR} ^{FROMEXTEN} ^{CALLFILENAME} ^{UNIQUEID} ^{ARG3}") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:20] Set("SIP/Orbtalk-Trunk-00000004", "__MIXMON_ID=0x7f95a4041f50") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:21] Set("SIP/Orbtalk-Trunk-00000004", "__RECORD_ID=SIP/Orbtalk-Trunk-00000004") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:22] Set("SIP/Orbtalk-Trunk-00000004", "__REC_STATUS=RECORDING") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:23] Set("SIP/Orbtalk-Trunk-00000004", "CDR(recordingfile)=in-441231231231-447762123456-20181002-222401-1538519041.10.wav") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [recordcheck@sub-record-check:24] Return("SIP/Orbtalk-Trunk-00000004", "") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [in@sub-record-check:5] Return("SIP/Orbtalk-Trunk-00000004", "") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:3] Set("SIP/Orbtalk-Trunk-00000004", "CHANNEL(tonezone)=uk") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:4] Set("SIP/Orbtalk-Trunk-00000004", "__FROM_DID=441231231231") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:5] Set("SIP/Orbtalk-Trunk-00000004", "returnhere=1") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:6] Gosub("SIP/Orbtalk-Trunk-00000004", "app-blacklist-check,s,1()") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@app-blacklist-check:1] GotoIf("SIP/Orbtalk-Trunk-00000004", "0?blacklisted") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@app-blacklist-check:2] Set("SIP/Orbtalk-Trunk-00000004", "CALLED_BLACKLIST=1") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@app-blacklist-check:3] Return("SIP/Orbtalk-Trunk-00000004", "") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:7] Set("SIP/Orbtalk-Trunk-00000004", "CDR(did)=441231231231") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:8] GotoIf("SIP/Orbtalk-Trunk-00000004", "0?") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:9] ExecIf("SIP/Orbtalk-Trunk-00000004", "0 ?Set(CALLERID(name)=447762123456)") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:10] Set("SIP/Orbtalk-Trunk-00000004", "__MOHCLASS=") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:11] Set("SIP/Orbtalk-Trunk-00000004", "__REVERSAL_REJECT=FALSE") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:12] GotoIf("SIP/Orbtalk-Trunk-00000004", "1?post-reverse-charge") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx_builtins.c: Goto (from-trunk,441231231231,14) [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:14] NoOp("SIP/Orbtalk-Trunk-00000004", "") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:15] Set("SIP/Orbtalk-Trunk-00000004", "__CALLINGNAMEPRES_SV=allowed_not_screened") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:16] Set("SIP/Orbtalk-Trunk-00000004", "__CALLINGNUMPRES_SV=allowed_not_screened") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:17] Set("SIP/Orbtalk-Trunk-00000004", "CALLERID(name-pres)=allowed_not_screened") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:18] Set("SIP/Orbtalk-Trunk-00000004", "CALLERID(num-pres)=allowed_not_screened") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:19] NoOp("SIP/Orbtalk-Trunk-00000004", "CallerID Entry Point") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [441231231231@from-trunk:20] Goto("SIP/Orbtalk-Trunk-00000004", "ivr-1,s,1") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx_builtins.c: Goto (ivr-1,s,1) [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@ivr-1:1] Set("SIP/Orbtalk-Trunk-00000004", "_IVR_CONTEXT_ivr-1=") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@ivr-1:2] Set("SIP/Orbtalk-Trunk-00000004", "_IVR_CONTEXT=ivr-1") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@ivr-1:3] Set("SIP/Orbtalk-Trunk-00000004", "__IVR_RETVM=") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@ivr-1:4] Set("SIP/Orbtalk-Trunk-00000004", "__RVOL=14") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@ivr-1:5] GotoIf("SIP/Orbtalk-Trunk-00000004", "0?skip") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [s@ivr-1:6] Answer("SIP/Orbtalk-Trunk-00000004", "") in new stack [2018-10-02 22:24:01] VERBOSE[16278][C-00000003] app_mixmonitor.c: Begin MixMonitor Recording SIP/Orbtalk-Trunk-00000004 [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Spawn extension (ivr-1, s, 6) exited non-zero on 'SIP/Orbtalk-Trunk-00000004' [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Executing [h@ivr-1:1] Hangup("SIP/Orbtalk-Trunk-00000004", "") in new stack [2018-10-02 22:24:01] VERBOSE[16277][C-00000003] pbx.c: Spawn extension (ivr-1, h, 1) exited non-zero on 'SIP/Orbtalk-Trunk-00000004' [2018-10-02 22:24:01] VERBOSE[16278][C-00000003] app_mixmonitor.c: MixMonitor close filestream (mixed) [2018-10-02 22:24:01] VERBOSE[16278][C-00000003] app_mixmonitor.c: Executing [/var/lib/asterisk/bin/emailrecording.sh 20181002-222401 447762123456 in-441231231231-447762123456-20181002-222401-1538519041.10 1538519041.10 441231231231] [2018-10-02 22:24:06] VERBOSE[16278][C-00000003] app_mixmonitor.c: End MixMonitor Recording SIP/Orbtalk-Trunk-00000004
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