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"Voicemail is not enabled for this extension" when trying to record greeting

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@Kafluke wrote:

FreePBX version 10.13.66-22
Extension has voicemail enabled and it works just fine. When the user tries to record any greeting the phone displays the message “Voicemail is not enabled for this extension”.

Things I’ve tried:
Rebuilt the extension from scratch
Re provisioned the Aastra phone
Swapped with another phone
Rebuilt the configuration file and voicemail box on the server
Checked settings in User Management

I’m out of ideas.

Posts: 6

Participants: 3

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